Mack ASIST22.5.1 - App Store

Access and track your cases anytime, anywhere. Create service requests and reply to notes on the go. This app gives you all that and more in a cleaner, more user-friendly design.

Search for cases and assets by unit number, VIN, or QR code. Receive push notifications when a status changes. Create service requests and approve estimate totals. View asset location and service routes using interactive maps.

All you need is permission to the mobile app for your service location and download this app.

For more information, see our Help Center or contact support@decisiv.com.

Version History - Improved Analytics
- Security Update 22.5.1 01/25/2020 General Improvements 22.4.1 07/20/2019 Improved user analytics for better support. 22.4.0 06/20/2019 LOGIN MESSAGES
This app requires mobile access to a single location.
If you still need access or have multiple locations set, a message will display to tell you.

ASSET LOCATION
When you create a service request, you can now use your current location or enter another location for the
asset.

APP INFO
When you click your avatar, you’ll now see the app’s version and build number at the bottom.

SYSTEM UPDATES
We cleaned up our code libraries. 22.3.0 02/04/2019 APPROVING ESTIMATES
You can now approve or decline an estimate total from the app. Go to the Estimate/Invoice tab of a case, and use the new APPROVE and DECLINE buttons at the bottom of the screen. Any decision you make will be automatically sent to the service provider.

PUSH NOTIFICATIONS
Using your device settings, you can now enable push notifications. Get notified about upcoming appointments, scheduled maintenance, ETRs, or follow-up dates as well as case status changes, new notes, service request approvals, and high severity reports.

QUICK ACTIONS
When viewing a list of cases or assets, you can now press and hold one of them to view quick actions like SEND NOTE or CREATE SERVICE REQUEST.

SMALL CHANGES
We also improved search functionality, added an offline notification, and added a confirmation sound when submitting service requests. 22.2.0 09/06/2018 • CREATE SERVICE REQUESTS
Instead of just viewing service requests, you can now create your own from the app. Tap the middle button on the navigation bar, and you’ll be launched into a three-step wizard. Select the asset, complaint, and service provider you want. Need to contact the Uptime Center? You got it. Want to edit your request before sending it? No problem. Easy as 1-2-3-Review.

• LOG IN WITH YOUR FINGERPRINT or FACE ID
If you have a phone that lets you log in with fingerprint or face recognition, you can also log into our app with it. Log in with your password once, then use fingerprint or face recognition from there on out.

• SEE WHEN CASES WERE CREATED
Tap a case number to open the Overview. From there, the time and date the case was created will be looking right at you.

• SEE MORE THAN JUST MAINTENANCE, WARRANTY, and CAMPAIGN STATUS
Tap an asset or asset tab to see the maintenance, warranty, and campaign status of an asset, then tap the status to see dates and additional information related to the status.

• SEE WHO ELSE RECEIVED A NOTE
If a note has more than one recipient, tap the link for “… more” and see a list of all the recipients.

• FIX FOR QR SCANNER
You can now successfully search for an asset by QR code. 21.1.1 09/01/2018 • CREATE SERVICE REQUESTS
Instead of just viewing service requests, you can now create your own from the app. Tab the middle button on the nav bar, and you’ll be launched into a three-step wizard. Select the asset, complaint, and service provider you want. Wanna use the Uptime Center? You got it. Need to edit your request before sending it? No problem. Easy as 1-2-3-Review.
• LOG IN WITH YOUR FINGERPRINT or FACE ID
If you have a phone that lets you log in with fingerprint or face recognition, you can also log into our app with it. Log in with your password once, then use fingerprint or face recognition from there on out.

• SEE WHEN CASES WERE CREATED
Tap a case number to open the Overview. From there, the time and date the case was created will be looking right at you.

• SEE MORE THAN JUST MAINTENANCE, WARRANTY, and CAMPAIGN STATUS
Tap an asset or asset tab to see the maintenance, warranty, and campaign status of an asset, then tap the status to see dates and additional information related to the status.

• SEE WHO ELSE RECEIVED A NOTE
If a note has more than one recipient, tap the link for “… more” and see a list of all the recipients. 21.1.0 07/14/2018 • CREATE SERVICE REQUESTS
Instead of just viewing service requests, you can now create your own from the app. Tab the middle button on the nav bar, and you’ll be launched into a three-step wizard. Select the asset, complaint, and service provider you want. Wanna use the Uptime Center? You got it. Need to edit your request before sending it? No problem. Easy as 1-2-3-Review.

• LOG IN WITH YOUR FINGERPRINT or FACE ID
If you have a phone that lets you log in with fingerprint or face recognition, you can also log into our app with it. Log in with your password once, then use fingerprint or face recognition from there on out.

• SEE WHEN CASES WERE CREATED
Tap a case number to open the Overview. From there, the time and date the case was created will be looking right at you.

• SEE MORE THAN JUST MAINTENANCE, WARRANTY, and CAMPAIGN STATUS
Tap an asset or asset tab to see the maintenance, warranty, and campaign status of an asset, then tap the status to see dates and additional information related to the status.

• SEE WHO ELSE RECEIVED A NOTE
If a note has more than one recipient, tap the link for “… more” and see a list of all the recipients. 2.1.0 06/20/2018 Access & track your cases and assets
Choose from your favorites to check on cases, assets, and service requests based on different criteria.

You can also search for cases and assets by unit number or VIN, or by scanning the QR code.

Stay on top of your case notes
Open a list of all the notes added to your case. Reply to existing ones or write your own with specific recipients, so you can better communicate with anyone involved in the case. 2.0.0 05/11/2018 1.0 12/18/2017